All orders are processed directly by the seller you have purchased from. If you need to return or exchange a product, please contact the seller, go to your account and use the ‘Message Seller’ button next to the relevant order. You have 14 days from the order date to notify the seller if you wish to return or exchange your product.

Please note some items can not be returned, these include:

  • Earrings
  • Cosmetics
  • Underwear
  • Perishables like food or flowers
  • Personalised or bespoke made items

If you’re unsure whether an item can be returned or exchanged, please contact the seller directly before ordering.