How do I contact a seller directly?

For all queries about products and/or individual seller delivery and returns information, please contact the seller directly by going to their profile page or product pages and click the ‘Message Seller’ button.

The seller isn’t responding to my query – what do I do?

If you have contacted the seller and not received a response within 5 working days, please contact us directly by emailing hello@onelemonstreet.com

Do I need to create an account to place an order?

We recommend for all customers to create an account so you can easily track and manage your orders, however if you’re in a rush don’t worry, you can simply checkout as a guest.

Which payment methods do you accept?

TBC

Can I amend my order?

Once an order has been placed, if you need to amend the delivery address, please contact the seller as soon as possible by going to your account and using the ‘Message Seller button next to the relevant order. Please note amendments are not guaranteed.

How long will my order take to arrive?

This will depend on the delivery option you have selected when placing your order. Each seller sets their own individual delivery timeframes so please contact the seller directly for all delivery queries.

How do I return an item?

If you need to return or exchange a product, please contact the seller, go to your account and use the ‘Message Seller’ button next to the relevant order. You have 28 days from the order date to notify the seller if you wish to return or exchange your product. For more information visit our returns page.

Do you run promotional codes?

From time to time we run exclusive promotions, to be notified of these please sign up to our newsletter here.

If I place an order as a gift, will the invoice show the price?

At this time all invoices will show the price of the items purchased. If you are sending a gift, please contact the seller directly using the ‘Message Seller’ button to arrange for no invoice to be included, or for it to be shipped to another address.